Article 1 – Purpose
The present conditions govern the sales of wine by Balvay Père & Fils at 1203 le Vieux Bourg – 69840 Chénas.

Article 2 – Prices
The prices of our products are indicated in euros including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In case of order towards a country other than metropolitan France you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the competence of Balvay Père & Fils. They will be at your charge and are your entire responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to inquire about these aspects with your local authorities.

All orders, regardless of their origin, are payable in euros.

Balvay Père & Fils reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the rate in force at the time of the validation of the order and subject to availability.

The products remain the property of Balvay Père & Fils until full payment is received.

Attention: as soon as you take physical possession of the ordered products, the risks of loss or damage of the products are transferred to you.

Article 3 – Orders
You may place an order:

On the Internet:

The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.

Balvay Père & Fils reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 4 – Validation Of Your Order
Any order appearing on the website implies the adherence to the present General Conditions. Any confirmation of order involves your full and complete adhesion to the present general conditions of sale, without exception or reserve.

All the data provided and the recorded confirmation will be worth proof of the transaction.

You declare that you are fully aware of this.

The confirmation of the order will be worth signature and acceptance of the operations carried out.

A summary of the information of your order and of the present General Conditions will be communicated to you in PDF format or by message via the e-mail address of confirmation of your order.

Article 5 – Payment
The fact of validating your order implies for you the obligation to pay the price indicated.

The payment of your purchases is made by check, transfer, cash, paypal or credit card through the secure system.

The debit of the card is made only at the time of the expedition of the order. In case of split deliveries, only the shipped products are debited.

Article 6 – Withdrawal
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be of a nature to defeat the right of withdrawal.

The return costs are to be defined with Balvay Père & Fils.

In case of exercising the right of withdrawal, Balvay Père & Fils will proceed to the reimbursement of the sums paid, within 14 days following the notification of your request and via the same means of payment as the one used during the order.


In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to

The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement of the consumer and express waiver of his right of withdrawal.
The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period.
The supply of goods made to the consumer’s specifications or clearly personalized.
The supply of goods likely to deteriorate or expire quickly.
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
The supply of alcoholic beverages whose delivery is delayed beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader.
The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.
Transactions concluded at a public auction.
The supply of digital content not provided on a physical medium whose execution has begun after prior express agreement of the consumer and express waiver of his right of withdrawal.

Article 7- Availability
Our products are offered as long as they are visible on the site within the limits of available stocks.
In case of unavailability of product after placing your order, we will inform you by mail. Your order will be automatically cancelled and no bank debit will be made.

In addition, the website is not intended to sell its products in large quantities. Consequently, Balvay Père & Fils reserves the right to refuse orders for identical items.

Article 8 – Delivery
The products are delivered to the delivery address indicated during the ordering process, within the period indicated on the order validation page.

In case of delay in shipping, an email will be sent to you to inform you of a possible consequence on the delivery time that has been indicated.

In accordance with the legal provisions, in the event of delay of delivery, you benefit from the possibility of cancelling the order in the conditions and methods defined in the article L 138-2 of the Code of the Consumption. If in the meantime you receive the product, we will proceed to its reimbursement and to the delivery costs under the conditions of the article L 138-3 of the Code of the Consumption.

In the case of deliveries by a carrier, Balvay Père & Fils cannot be held responsible for any delay in delivery due exclusively to the unavailability of the customer after several proposed appointments.

Article 9 – Warranty
All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it can be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made within 30 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions…). The shipping costs will be reimbursed to you on the basis of the invoiced rate and the expenses of return will be refunded to you on presentation of the receipts.

The provisions of an article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 – Responsibility
The products offered are in accordance with the French legislation in force. Balvay Père & Fils shall not be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities about the possibility of importing or using the products or services you plan to order.

Furthermore, Balvay Père & Fils cannot be held responsible for damages resulting from improper use of the product purchased.

Finally, Balvay Père & Fils shall not be held liable for any inconvenience or damage inherent to the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.

Article 11 – Applicable Law In Case Of Disputes
The language of this contract is the French language. The present conditions of sale are subject to French law. In case of dispute, the French courts will be the only competent ones.

Article 12 – Intellectual Property
All elements of the website are and remain the exclusive intellectual property of Balvay Père & Fils. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site, whether software, visual or audio. Any simple link or hypertext link is strictly prohibited without the express written consent of Balvay Père & Fils.

Article 13 – Personal Data
Balvay Père & Fils reserves the right to collect nominative information and personal data concerning you. This information is necessary to manage your order and to improve the services and information we send you.

It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data concerning you, directly on the website.

Article 14 – Archiving Proof
Balvay Père & Fils will file the order forms and invoices on a reliable and durable support constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.

The computerized records of Balvay Père & Fils will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.